FAQ

Have questions about our products? Browse the information below for tips about basic setup and functions. 

Or, if you can't find the answer you need to get started, contact our Quality Milk Specialist by clicking the Ask Our Farmer logo. 



iPod Settings

To set up an email account on the iPod you do the following:

• Settings
• Scroll down to Mail, Contacts, Calendars
• Select Add Account
• Select the type of email account you have, i.e. google, outlook…
• You will then enter you email account and password. You can also enter an email account description at this point, i.e. Shannon’s email.
• The account will be verified as long as the email account and password match.
• Then you are ready to go!

Milk Sample Information

• Collect the milk to be sampled into a separate clean container

• DO NOT press the white piston plunger on the slide until after you have inserted the slide tip into the milk

• Insert the slide tip into the milk sample, and press firmly on the white piston: a small quantity of milk will be drawn up: allow a second or two for the milk to enter the slide. Note that the milk does NOT go all the way up to the viewing chamber at this time

(After use, dispose of slide according to local waste management requirements)

Note that the milk does NOT go all the way up to the viewing chamber at this time

It is unlikely that you will get exactly the same result twice if you re-analyze the sample. Since cells float and move about in the sample (Brownian motion), a microscopic view of the same sample may contain different numbers of cells. At low SCC counts, one or two cells will make quite a difference (one cell might change a 40,000 count by 1,500): At higher counts, the effect is dramatically reduced. This is true of ALL SCC reading technologies. Dairy SCC reduces this effect by making several analyses and averaging. Nevertheless, there will be a variance.

The sample degrades rapidly after a few minutes as the cells lose their brightness and are destroyed, so be sure to test your sample within a few minutes of drawing up the milk.

If you try to re-test the same slide later, the SCC will likely be lower due to the degrading cells in the sample.

• Set the device in a level position prior to starting the test: this will ensure a representative sample and a more even distribution of cells in view

• Make sure that your iPhone/iPod is set to maximum brightness. Set your brightness in Settings / Wallpapers & Brightness.

• Test only relatively fresh milk. Although the RT10 PLUS will successfully analyze milk that has been sitting for a while, eventually the fat separates, and you no longer have a representative sample

• If you have preserved your milk sample with a preservative, don’t wait an excessive period to test. Of the common preservatives, bronopol appears to be less invasive on test results than potassium dichromate.

Slide Information

Yes: but they’re generally good for about 18 months, and probably longer. Make sure that you store them in a generally cool area (not out in the sun), and away from light (light breaks down the chemicals in the slides)

Device Information

The app does NOT make a prediction, just a general indication when there’s a high SCC, and there’s enough markers present – it looks at the SCC count, and then the organization of the cells in the image, looking for clearly defined, separated cells, or clustering of cells

The Classic RT10 is a little better at indication than Platinum, because Platinum sees more cells closer up, it can’t see ‘clusters’ as well, which is usually indicative of Staph

The battery will last continuously for 12 to 14 hours (if, for example, you left the slide in mistakenly). You can expect around 1400 tests on one good battery under normal use.

No. A slide can only be used once and viable for only 3 minutes. Once the sample has been taken, and the plunger has been depressed, the chemicals in the slide begin to break down the cells.

Milk is old, lots of debris forming – the slide can tolerate it a bit – evidenced by lots of clouds in resultant image

Battery is low/dead

Slide not 100% inserted, or was inserted too late or pulled out too early

Drawing sample in an area of build-up – avoid edge of vial, avoid top/bottom where fat congregates/settles, choose middle of vial

iPod had a problem focusing – if image appears grossly out of focus IMMEDIATELY try again – might be ok next time around!

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