Our invoices do not include customs, duty, international sales tax or V.A.T. These charges are additional and may be required upon receipt of your order. Please review your country's rates for importing products. Liabilities for duties and taxes vary from country to country, and region to region, so we do not prepay any such liability on purchases from our online store or Canadian office. Canadian residents will pay Provincial Sales taxes on their orders.
For Apple's one-year standard warranty on their products, please review the documentation that was shipped with your device and iPod. To purchase Dairy Quality's extended warranty to cover manufacturer's defects for an additional 12 months, please add the extended warranty to your cart. Our extended warranty covers the cost to repair or replace your product, if there are no signs of misuse or abuse. All shipping costs are extra.
If for some reason you're not satisfied with the Dairy Health Check or Quick SCC, Dairy Quality Inc., offers a 15-day money back guarantee on your milk testing device. Within 15 days from the date of purchase, you can exchange your device or get a refund based on your experience with our milk testing system. You must contact us for an RMA number, speak with our customer service team, and the device must be returned in like-new condition with all included accessories and proof of purchase. This guarantee does not cover any used slides or other consumables.